"For those of us committed to growth, this book isn’t just about customer service; it is about developing a mindset that can propel you to new heights in any industry. By learning how to make every customer feel valued, you’ll unlock the keys to customer loyalty, word-of-mouth recommendations and the kind of professional reputation that opens doors.
As an entrepreneur, I strongly recommend that you and every member of your team get a copy of this book, internalize it and share the knowledge herein during your team meetings. Your company’s bottom-line will certainly reflect it positively. That is the power of applied service excellence."
- Mrs Tobore Olumoye